De-escaltion Techniques:
Staff Training for Conflict
Based in Western Australia we specialise in providing face2face and live online training designed specifically for frontline staff
Welcome
Our training programmes are tailored to equip you and your team with essential skills in de-escalation techniques, conflict resolution, and effective communication. Whether you work in healthcare, retail, education, or any other frontline environment, our courses are designed to enhance your confidence and ability to handle challenging situations with professionalism and compassion.
Get the best out of Deescalate Training and Workshops
Contact Us
Explore Training
Discover how we can support you in creating a more peaceful and productive environment
Safer Workplace
Every training guarantees result and a positive trend towards workplace safety.
About Deescalate
Our founder and lead trainer, Craig Bidois: has over 40 years of experience in frontline staff duties, including international policing and active duty peacekeeping operations overseas. I bring a wealth of knowledge and a unique perspective to training in de-escalation. My background also includes extensive work with local emergency services, specifically frontline ambulance operations, where I have witnessed the critical need for effective conflict resolution skills in high-pressure situations.


For the past 20 years, I have been dedicated to training staff across a diverse range of industries, including local government, healthcare, retail, reception, call centres, banking, transportation, construction, and roading crews. This extensive experience has allowed me to understand first-hand the challenges that frontline personnel face daily. I have walked in their shoes, and I empathise deeply with the stress and demands of their roles.


Our Services
At Deescalate, we tailor workshops to your team’s unique challenges, offering on-site or live online training for maximum relevance and engagement.
For reception and call centre staff, we offer an engaging half-day program that equips them with essential skills to handle challenging interactions.
For field staff who work off-site, a full-day program is recommended, allowing for in-depth scenarios and practical exercises that reinforce learning.
The techniques we teach are straightforward, no-nonsense strategies that have been tested and proven effective by numerous teams. We are confident in their ability to reduce potential harm and enhance the safety of your staff. Throughout the workshops, we cover critical topics such as legal considerations, body language, warning signs, and the do’s and don’ts of managing conflict.
Empower your team to face challenges head-on with the skills and confidence they need. Together, we can create a safer environment where every team member feels supported and capable. Contact us today to learn more about how our tailored workshops can benefit your organisation.
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Western Australia Based
0400 297801
